WILLIAMS OFFICE PRODUCTS, INC in Alton, Illinois

Not Just In It For The Sale:

Tom,

Thanks again for all your help getting this all put together. It truly is your ongoing support and honesty that makes you my vendor of choice. So many people in your position are just in it to make a sale and once they do they are inaccessible... I appreciate that you are not that way

Connie

Riverbend Head Start

Need Of A Change:

Hello Dave,

Just a quick note to tell you that we are so very happy with our system of desks, that you so graciously helped us with. We have been working with well, an unusual system (laughing) here for a long time, and was very much in need of the change.

We just wanted to be sure and let you know just how much you and your company means to us. We have never been disappointed in our business dealings. Your people are excellent, and you know how we treasure Matt, your always there to help us out with cost effective measures for our ongoing challenge to improve. Thank you is a small measure for the great kindness you show us. I hope your people are as proud of you and your business as we find ourselves being of our relationship with you and your staff.

So please tell all thank you for us and we love it!

Mary O,

Fiscal Office Manager

Alton, Il

Christmas In October !

Dave,

We are extremely pleased with the service we received from Williams Office Products!   Amy was consistently responsive to my emails, addressed my questions, researched various products and went the extra mile to meet the competition's prices!  When the chairs were delivered  yesterday afternoon,  Ann and I were like 2 little girls on Christmas morning….we couldn't wait to open one of the boxes and assemble a chair!   The young men who delivered the chairs (I think their names were Brian and Daniel????) were very polite and helpful.  They provided some  tips regarding the assembly process which made things much easier than reading the actual directions!!

It has been a pleasure and we will keep Williams in mind for any future purchases.

So please tell all thank you for us and we love it!

Thanks again.

Terri N

St. Louis, Mo

Timely Service:

Keith,

By the way, please express our thanks to your service department & Stacy & Kevin for helping us through the crazy last two weeks as we were preparing for a trial. I don't even know how many phone calls I made to Williams but everyone was so helpful & understood the urgency and made things happen.

Mary M

Accountant

Alton, IL 62002

Saturday Morning Computer Call:

Mr. Jones,

We had purchased new computer equipment for our office from the company that handles our server. They basically put everything together and left. We then called Matt Darr for assistance. He came in, put 2 of our old computers back into action to allow us to do what the new ones had not been programed to do, got us back on line to finish our jobs and did it in an extremely competent manner. He was very nice in answering any questions we had and even answered a frantic call on a Saturday morning. Thank you for having a knowledgeable and friendly employee like him.

Marilyn Skinner, Loan Officer, Farmers State Bank of Medora

-  Marilyn Skinner

Medora, IL

Helpful and Knowledgable Service:

You are always so helpful & knowledgable. I sure appreciate all of your time.

Thank you & MERRY CHRISTMAS!

Mary Reif

TriCounty FS

Carrollton, Il

Computer Repair Customer Service:

I called Williams Office Products because I had a problem with my computer. Matt talked with me for quite a while, answered my questions and treated me like I was already a customer, even though this was my first experience with Williams. I had looked in the phone book for computer repair, and they were the first ones I called. I knew I didn't need to call anyone else because of the great customer service I received from Matt.

C.S.

- Claude Sylling

Ordering from Williams more enjoyable:

Dear Mr. Jones,

I would like to let you know that I'm really appreciative of Rachel Dahms helping me out with my office supply selections. She had been stopping by off and on, but I usually bought local. Since our local store closed, Rachel stopped by at just the right time and helped me figure exactly what I needed and delivered them in a timely fashion. Even though I bought local, she still stopped to see if I needed anything and she also has a pleasant personality which makes ordering from Williams more enjoyable. I plan on keeping our churches business with Williams and look forward to working with Rachel on future orders.

Thank you,

Scherryll Sarver

Secretary/Treasurer

Union Avenue Christian Church

Litchfield, IL

Thank You !

To Everyone at Williams,

We would like to thank you for the help when our fax machine went out this past Friday. 30 minutes after I called, a service tech was at our office. When we knew we'd have to buy a new fax machine, I mentioned I would call Tom. Within the hour Tom had already looked up some options for us and called me. Tom brought out our new fax machine Monday morning and then set it up for us. We were without a fax machine for no more than 24 hours! As a local business we always try to buy local when we can. The fast personal service is what keeps us coming back. Thank you to everyone who worked so hard to get us up and running!

Jamie Ruyle

Alton Securities group

- Jamie Ruyle

Village of Godfrey Sewer Department:

I would like to comment on the great service we received in the delivery of our new desk system. Your staff was very helpful in the installation of the product. They not only installed; but additionally brokedown our old desk area to put the new desk in. My work area was ready for use when they left. I just wanted you to know we feel they went the extra mile to help us and were very professional. Thank you for your great service, products and especially the great staff!

- Debbie Wedding

Office Administrator

Godfrey, IL

Quality Network Copiers and Authorized Sharp Service:

Good Morning.

After many years of buying all of our numerous Sharp MFP Network Copiers from Williams I just wanted to give Williams a "thumbs up" for all of the sales and service support I have always received.

Whether it is after hours, weekends, our in the middle of a busy day I can always count on Williams for keeping us printing, copying and scanning so our large firm can serve it's clients.

They are a great example of why local service is much better than the "Big Name" companies from St Louis.

Promises are cheap, Actions speak Loudly and they will continue to be my vendor for another twenty years!

Kuddos to Dave Jones and his wonderful staff.

LD

- L.D.

Office Design & Installation:

Good Morning Dave,

I haven't been able to enjoy my new office as yet because I can't move until Friday when the phone people come to move the phones for us. They have to be reprogrammed when they are moved because of the voicemail system. I do think I will have plenty of room and the set up seems like it will be very functional.

Your employees were very helpful and friendly and everything went very smooth even though we were not very organized when you arrived. I really appreciate your patience and professionalism in helping me arrive at a decision for the right workstation for my needs. Your set up crew was professional and efficient and that was also very much appreciated.

I am sure we will contact you for any future furniture needs we may have.

Thanks again,

V B

Helmkamp Construction Co.

- V.B.

Thanks for having a good store in our area:

To Whom it concerns,

I Chris Reynolds, Owner/Operator, would like to tell you that we have enjoyed shopping with your store and also how much help Stacy has given to us on what things to buy and the best quality of merchandise to purchase for our business. Thanks for having a good store in our area. Thanks for your Great employees, that you have on your payroll.

Chris Reynolds Owner/Operator

Reynolds Concrete Inc. 

Jerseyville, IL

- Chris Reynolds

Ordering on line a Breeze:

Hey Shirley!!

I have nothing but good things to say about the site! I never have any problems and it makes ordering a breeze!! Thanks Again!!

Thanks,

Holly Jones

National Maintenance

- Holly Jones

First time customer:

Hi, Mr. Jones-

My name is Tabitha. On Tuesday September 25th I called for the first time to the Williams Office Co. in Jerseyville, and let me say I was VERY impressed!! I talked with Stacy Zipprich, she took the time to listen to what I was looking for and was SO FRIENDLY. The way I was treated was as if I had been a customer for years. I actually made an order with the company and picked it up today. It is actually closer to go to Jacksonville for me, but with the service I recieve I will be a regular customer!

- T.J.

Satisfied long term customer:

We have a local business in Jerseyville and order all our supplies and equipment from Williams Office Products. The people that work at Williams are eager to help and will go the extra mile to find what you need. Those individuals in the IT department are a phone call away and know their stuff. Thanks Williams for being there for us.

P. Abbott

Administrative AssistantWest Central IL Criminal Justice Council

- Penny Abbot

Jerseyville, IL

Prompt and Friendly service:

Williams Office Supply

I wanted to thank Williams Office for their prompt and friendly service. I have been an employee for the City of Grafton for 20 years. I had always used Williams Office Supply in Alton and I was very happy when they opened a store in Jerseyville IL. Stacey has been the person I deal with all the time. She is always very helpful and I appreciate the service I always get whenever I call.

Sandy Rowling, 

Office Manager, City of Grafton

- Sandy Rowling

Fast Service:

Just wanted to let you know we appreciate the quick service we get when one of our copiers is down.

- V.D.

Edwradsville, IL

Convenient on line ordering:

I really find it convenient. I normally always have the item # that I need to order so that makes it fast. I have also used the search key to look for an item and it works well for me. Surprise! No complaints.

Fischer Lumber Co.

- J.S.